Shipping, booking & refund policy
The same terms we confirm on WhatsApp with every order — written here for everyone to read.
Assembled to order
Every Stellar bike is assembled after your order is confirmed, from quality imported components. We do not ship from old stock. This means a short wait, but it also means your bike is brand new, assembled for you, and quality-checked before it leaves.
Booking and payment
A 20% advance confirms your order. You can pay by bank transfer to the company account, by visiting our Lahore workshop, or through an authorised representative. After ordering, you receive a WhatsApp confirmation with bank details. The remaining 80% is paid one day before dispatch.
Video approval before dispatch
Before your bike ships, we send you a detailed video of your actual bike. It is dispatched only after you approve. If anything is not right, we fix it first.
Shipping
Delivery in 7 to 12 days after your booking is confirmed. We ship by Daewoo Fast Ex Cargo across Pakistan. You collect your bike from your nearest cargo/bus station. Doorstep coordination within the city is possible for an extra charge. Cargo charges are confirmed on WhatsApp before dispatch — there are no surprise fees.
Cancellation and refunds
The 20% advance is non-refundable if you cancel your order. It is fully refunded if we cancel or have an issue on our side. This is confirmed in writing on every order.
Damage in transit
If your bike arrives damaged, contact us immediately on WhatsApp with photos. We take responsibility for making it right.
Warranty
The lithium battery is warrantied for 3 years (3000 charge cycles, expected life 5-6 years). Other electronic parts are warrantied for 1 year. Warranty repairs: we call the bike back to our Lahore workshop, fix it, and return it to you.
Company bank account
Send only your 20% advance to this company account, then share the payment receipt with us on WhatsApp. We always confirm your booking on WhatsApp.